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RETURNS & REFUNDS

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Our Return Policy

Easy and hassle-free returns for your peace of mind

30-Day Return Window

We offer a generous 30-day return period from the date of delivery for most items. This allows you ample time to ensure your energy jewelry or feng shui item meets your expectations.

Note: Custom five elements hand strings and personalized items may have different return policies due to their unique nature. Please review the specific product page for details.

Returnable Items

You may return most items if they are:

  • In new, unused condition
  • In original packaging with all accessories
  • Accompanied by the original receipt or proof of purchase
Crystal Bracelet Packaging

Original Packaging

Please keep all original packaging for a smooth return process.

Feng Shui Items

Complete Sets

Ensure all components of feng shui sets are included in your return.

START A RETURN

Refund Process

How to get your refund quickly and efficiently

Step-by-Step Refund Guide

  1. Initiate Your Return: Visit your account dashboard or contact our support team to start the return process.
  2. Pack Your Item: Securely package the item with all original materials.
  3. Ship It Back: Use our prepaid return label (for eligible orders) or your preferred method.
  4. Inspection: Our team will inspect the returned item upon arrival.
  5. Refund Issued: Once approved, refunds are processed within 3-5 business days.

Refund Methods

Refunds will be issued using the original payment method. The timing depends on your payment provider:

  • Credit/Debit Cards: 3-5 business days
  • PayPal: Typically within 24 hours
  • Store Credit: Issued immediately upon approval
Tip: For the fastest refund, consider store credit which never expires and can be used on any future purchase.

Special Cases

Handling unique return situations

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect:

  • Contact us within 7 days of delivery
  • Provide photos of the damage/defect
  • We'll send a replacement at no additional cost
Damaged Item

Report Damages

Prompt reporting helps us resolve issues quickly.

Replacement Item

Quick Replacement

We prioritize getting you a perfect replacement.

Custom & Energized Items

For custom five elements hand strings and energy-infused items:

  • Returns allowed within 14 days
  • Must be in new, unused condition
  • 20% restocking fee may apply

Due to the personalized nature of these items, we cannot accept returns for items that have been worn or used.

Final Sale Items

Items marked as "Final Sale" on the product page cannot be returned or refunded. These are typically heavily discounted items or special order products.

GET HELP WITH RETURNS