Let-Us-Help-FAQs

FREQUENTLY ASKED QUESTIONS

General Questions

Common inquiries about our energy jewelry and feng shui products

Product Information

What makes your energy jewelry special?
Our energy jewelry is crafted using authentic crystals and gemstones sourced from verified mines. Each piece is cleansed and charged under the full moon by our certified practitioners to enhance its natural properties.
Are your feng shui products authentic?
Absolutely! We work directly with artisans in China who have been practicing traditional   craftsmanship for generations.  

Customization

How does the personalized five elements hand string customization work?
Our BaZi-based five elements  hand strings are crafted according to your birth date and time. After purchase, we'll send you a form to collect your birth details. Our master will analyze your bazi and create a string with elements that balance your personal energy.
Can I request specific crystals in my custom piece?
Yes! While we recommend letting our experts choose based on your energy profile, you can request specific stones during the customization process. Note that some rare crystals may have additional costs.
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Care & Maintenance

How to keep your energy products working at their best

Crystal Care

How often should I cleanse my energy jewelry?
We recommend cleansing your crystals at least once a month. You can do this by placing them under running water, smudging with sage, or burying them in soil overnight.
What's the best way to charge my crystals?
Natural sunlight and moonlight are excellent chargers. Leave your jewelry outside (protected from rain) during a full moon for maximum energy renewal.

Feng Shui Items

How do I activate my feng shui products?
Most feng shui items should be placed in their designated area with a clear intention. For example, a wealth frog should face inward toward your home. We include activation instructions with each purchase.
Can feng shui items lose their effectiveness?
Traditional feng shui items maintain their properties indefinitely when cared for properly. However, their energy may become "blocked" if the space undergoes major changes. Regular cleansing and mindful placement help maintain their potency.
Crystal Cleansing

Cleansing Ritual

Learn proper techniques to cleanse and recharge your energy jewelry.

Feng Shui Placement

Optimal Placement

Discover the best locations for your feng shui items in your home or office.


Ordering & Shipping

Everything you need to know about purchasing and delivery

Ordering Process

How do I place a custom order?
Simply add the "Custom five elements Hand String" to your cart and proceed to checkout. After payment, you'll receive an email with a form to provide your birth details and any specific requests.
Can I modify my order after payment?
For standard products, you can modify your order within 24 hours of purchase. Custom orders enter production immediately after we receive your birth details, so modifications aren't possible after that point.

Shipping & Delivery

How long does shipping take?
Standard shipping within the US takes 7-15 business days. International orders typically arrive in 10-15 business days. Custom items require 7-10 additional days for creation.
Do you offer expedited shipping?
 International expedited options vary by destination - contact us for details.
DETAILED SHIPPING INFO

Spiritual Guidance

Understanding the spiritual aspects of our products

Energy Work

How quickly will I feel the effects of energy jewelry?
Many customers report subtle shifts within 7-10 days of consistent wear. Remember that energy work is subtle - trust the process and allow time for the crystals to integrate with your personal energy field.
Can I wear multiple energy pieces together?
Absolutely! In fact, combining different crystals can create synergistic effects. However, if you're new to energy work, we recommend starting with one piece and gradually adding more to your collection.

Feng Shui Principles

What if a feng shui item stops "working"?
This is often a sign that the energy in your space has shifted. Try cleansing the item and moving it to a different location. If problems persist, consult with one of our feng shui experts for personalized guidance.
Can I use feng shui if I'm not Chinese?
Certainly! Feng shui principles are universal and can benefit anyone seeking harmony and balance in their environment. Our experts can help adapt traditional practices to your cultural background and personal beliefs.
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